Calling equipment

The CALL 154S system is a large, reliable and easy to use system for automatic processing of a large number of clients. It eliminates queuing of clients waiting to be served at counters. After entering the waiting lounge the client selects his destination and collects a ticket indicating his order from the issuing facility, such as a printer, touch screen or an official. The ticket contains the order number, time of arrival, counter number and other information. The client watches the main displays in the waiting lounge, which indicate the order numbers of clients under counter numbers. Together with the order number of the client, his counter number is displayed. Concurrently, the client's number is displayed at the counter display.

The functions of the CALL 154S system are easily configurable by the agendas at each counter, and operative changes of client order can be made while the system is operating. The system features large statistics regarding the course of the working shift, such as the number of served clients, average time of service per one client, average client waiting time, and other indicators through which the working shift can be assessed statistically or by worker performance.

The application of the CALL 154S system will provide you with the following:

• Comfortable and quiet environment for waiting clients
• Easy orientation of clients in the space
• Discrete client serving
• Client booking for particular date and time
• Easy monitoring and evaluation of client service
• Pleasant workplace atmosphere for serving personnel
• Easy performance monitoring and evaluation of your employees

Typical applications:

• Banking institutions, insurance companies, exchange offices
• State administration - issue of identification cards, passports, visas, driving licences, vehicle registration
• Job offices
• Customs offices - border crossing customs offices, inland customs offices
• Medical facilities - hospitals, polyclinics
• Distribution, energy and telecommunication companies
• Servicing companies - waiting for jobs in, jobs out, repair
• Sales warehouses and mass merchants
• Combined shops with assistant and self-service sales
• Post offices

Offers:

• Quick and easy system of customers clearance
• Easy orientation at counters and in clearance spaces
• Calm system without stress for crew
• Versatility and easy conformance to actual conditions
• Confidentiality during service
• Time for offering new services to customers

Main usage in:

• State managements and councils
• Health services: specialized work places
• Service centres: car-services, electro-services etc.
• Stores, shops
• Post offices

This calling system is great variant in rate price /function. In comparison with system Call 209-S expenses are lower because of absence of part of cable installation and hardware counter keyboards. The installation of Call 209-S is easy and it has min. demands for service.

Main communication way is in existing ethernet network. Counters are installed in form of small programme in each counter PC and requirements for running programme in the network are minimal. Each work place can observe queues of customers and it can work with them.

Counter displays are directly connected to PC through USB port or RS232. Software has many variants in setting. There are many variants in profiles of each activity and service. For leading workers there is possibility to observe approximate time of customers clearance and number of serviced customers in different times. Statistics and their results can be shown in comprehensive tabs.

Parameters of the system:

• Maximum 9 activities
• Maximum 2 printers
• Do not support help
• Do not support WebCall
• Do not support working hours

Parameters of the system:

• maximum 9 counters
• maximum 9 serviced activities in one moment
• number of main displays is not limited
• maximum 2 sources of queue tickets
• maximum 90 customers in queue

Main usage in:

• State managements and councils
• Health services: specialized work places
• Service centres: car-services, electro-services etc.
• Stores, shops
• Post offices

Advantages of the system

• No problems during organising customers services
• Easy orientation of customers
• Possibility of observing statistics about services
• High variability and use characteristics of the systems
• Great rate price/function

This calling system is good variant for less demanding places. It is price bargain system for clear and solid customer service. In connection with PC it provides basic statistics of services. Modular conception of the system is great for configuration of the system according to your needs.

Customer gets a ticket with serial number – from thermo-printer or from worker and he is inserted to the queue. Workers on counters calls customers by pressing a button on counter keyboard. Number of the customer is shown on counter display and also on main display in waiting room. There is also a sound sign.

System CALL 209-S with thermo-printer

• System CALL 209-S with thermo-printer
  This variant is great solving for places where customers chose the activity. He chooses the activity and press a button. The he gets registration ticket with serial number and he is inserted to the queue.
• System CALL 209-S with ticket keyboard
  This variant is great solving for places where customers should at first contact a worker. Worker gives customer ticket with serial number after consultation. This variant is also price bargain – registration tickets can be replaced by special cards.

Offers:

• Quick and easy system of customers clearance
• Easy orientation at counters and in clearance spaces
• Calm system without stress for crew
• Versatility and easy conformance to actual conditions
• Confidentiality during service
• Nice atmosphere for crew
• Controlled system of customers

Main usage in:

• State managements and councils
• Health services: specialized work places
• Service centres: car-services, electro-services etc
• Stores, shops
• Post offices
• Banks

• It is a virtual system using ethernet network of the company. Installation of programs for counter PCs is realized by copying, it does not work with registers, this makes the system very safe.
• The program can be easy controlled, it is comprehensive and it shows everything what the service need. It can also communicate with another counters.
• Leading workers can easily control all service, queues and possibility of help for occupied counters.
• Registered customers can be shown even with their names so the service can be better prepared and quicker.
• Several buildings can be connected through the ethernet network and they can be controlled from one centre. Each system can use numbering from one.
• Expansion of the system is very easy – new program is recorded, the system is set and the display is connected to the USB port. That is all.
• SMS can be sent from the system when the service is not connected to the counters – health services.
• Statistics and events for easy orientation in the council work and their result can be exported to graphic or text form.
• Connection to module WebCall can be used for ordering customers with Internet or SMS.
• Every change in system setting or change in displays of touch printers do not need restart of the system. For this you only need the program Touch RGB.
• Software has many opportunities in setting of each parameter – working days, working hours, which counters work and need help, printed texts on customer‘s leaflets etc.

Parameters of the system

• Maximum number of counters – 250
• Maximum number of activities – 250
• Maximum number of service – 250
• Maximum number of printers – 8
• Maximum number of different displays – 64
• Each circumference has to be connected to ethernet or RS458. Counter displays can be connected to USB ports of PSc, through ethernet or RS485. Power supply of displays can by realized by local supply or by power centre.
• Occupation of the site – software sends information 1 packet/sec to circumference (printer, main display, counter) One packet can max. has 100 Byte
• Counter installation can use Windows 98, 2000, XP
• Control of application server can use Windows 98, 2000, XP. If it works as a service, it needs Windows NT. .

The simple CALL 3 and CALL 4 call devices are designed for access control of clients to a service point on the grounds of the allocated order numbers. They enable quick and easy display of numeric information, such as the number of the client who is called to a counter or a cash desk.

The client arrives and the reception issues an order number for him. His agenda is then passed on to a particular counter or a service point. The waiting client is called to be served by displaying his number on the indication display and by a sound signal.

CALL 3 and CALL 4 differ only in the display execution and the number of digits displayed. CALL 3 has a 3-digit display made up of separate red LED's with a 100 mm character size. CALL 4 has a 4-digit red segment LED indicator display with a 57 mm character size.

This device is used to control the access of clients to the service point following a call from the operator. It can be used anywhere where clients are waiting in a queue to be served and it is necessary to show that the servicing officer is busy or that he is calling the next client in.

The change of text is accompanied with a sound signal.

The text is composed of red and green LED's 5 mm in diameter.

Following customer request, other texts can be programmed.

This device can also be used to control access to several service points. In such a case, it is operated by several controls and the "Enter" sign is illuminated only when at least one control is set to the "free" position, i.e. at least one officer is available to see clients. With more controls, the standard variant can be accompanied by other indication features such as counter number, door number, arrow, etc.

A typical application is for access control of clients in a waiting room to one or more counters administering the same agenda, where discreet client service separated from waiting clients is required.

Kadlec elektronika produces various custom-made call devices following customer requests. These are often industrial applications connected to the delivery, distribution and loading of goods and materials.

We use LED's in combination with electromagnetic segment displays and DOT electromagnetic point display components with BiLED's as the displaying device.

Access to the service point can also be controlled by fixed texts or pictograms. Variable texts can also be displayed on the text panels.

PC, text or numeric keyboards can be used to control the special call devices.

With large call systems, their components are connected through a RS485 data line or through Ethernet LAN.

Reference Projects:

• BiLED text panel in the drive control of tankers at the filling bays in Chemopetrol Litvinov and Kaucuk Kralupy
• Numerical HOPI call panel which uses electromagnetic segment displays and controls the order of trucks before loading bays
• Numerical LED display for Coca Cola which controls access of distribution vehicles to despatch bays
• Indication arrows and warning and restrictive signs and texts for traffic control in underground car parks
• Large system of single line text information panels for Zivnostenska banka Praha which organises access of clients to service counters.
• Meal pickup control systems in catering